Refund policy

RETURNS 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.  

Several types of goods are exempt from being returned.

- Gift cards  
- Downloadable software products  
- Digital Courses  

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.  

There are certain situations where only partial refunds are granted (if applicable)  

- Any product that has been opened.
- Any item not in its original condition, is damaged / missing parts for  reasons not due to our error.
- Any item that is returned more than 14 days after delivery.

 

REFUNDS (if applicable)  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Late or missing refunds (if applicable)  

If you haven’t received a refund yet, first check your bank account again.  

Then contact your credit card company, it may take some time before your refund is officially posted.  

Next contact your bank. There is often some processing time before a refund is posted.  

If you’ve done all of this and you still have not received your refund yet, please contact us at:

support@novumedu.com 
Novum Education  
[Re: Returns]  

 

SALE ITEMS (if applicable)  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

 

EXCHANGES (if applicable)  

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

support@novumedu.com 
Novum Education  
[Re: Returns]  

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

STEAM Labs for Elementary School, Middle School, and High School students

augmented reality

Students learn how to develop Augmented Reality mobile apps using the C# programming language.

artificial intelligence

Students develop AI projects that simulate human cognitive processes and apply them to everyday situations.

renewable energy

Students acquire an understanding of scientific concepts about the production and application of renewable energies.

internet of things

Students are introduced to home automation technology through smart home scenarios.

3D printing and design

Students develop disruptive thinking, creativity, and spatial intelligence by challenging their abilities to perceive space and object proportion.

educational robotics

Students develop projects and processes that are a scale representation of real machines or living beings. They develop transversal competencies, such as problem-solving, collaboration, and project management.

manufacturing

Students are introduced to industrial electric tools in a safe environment. They will develop design skills, creativity, motor skills, and spatial intelligence.

electronics

Students design, assemble, and program electronic circuits from different components, programable cards, and boards.

digital experimentation

Students will observe and have hands-on experiences as they discover basic science (physics, chemistry, and biology) principles and phenomena.

STEAM Stations for Elementary School, Middle School, and High School students

home automation

Students will explore home automation technologies as they program stations for smart homes. This station is composed of Electronics, IoT, and AI projects, as well as cross-curricular applications.

autonomous vehicles

Students will assemble and program autonomous vehicles. Robotics and Electronics are applied to control the vehicle, and the chassis and bodywork are created with 3D printing.

smart factory

Students will simulate a manufacturing cell as they program and control collaborative robots (or cobots). This station includes projects related to Robotics, AI, and IoT, as well as cross-curricular applications.

maker

Students will design, prototype, and create products as they leverage technologies such as 3D printing, laser engraving, CNC, and manual machining.

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