Shipping policy

Novum Education ("We" and "Us") is the operator of https://www.novumedu.com (the “Site”) By placing an order through this Website you will be agreeing to the terms below. 

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. GENERAL

    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 

     

    2. SHIPPING COSTS

      Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 

      This price will be the final price for shipping cost to the customer. 

       

      3. DELIVERY TERMS

        3.1 Transit Time Domestically 

        In general, domestic shipments are in transit for 3 - 7 days 

        3.2 Transit time Internationally 

        Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Currently we are not shipping outside the US. 

        3.3  Dispatch Time 

        Orders are usually dispatched within 2 business days of payment of order 
        Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
        3.4 Change Of Delivery Address 
        For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 
        3.5 P.O. Box Shipping 
        Novum Education will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 
        3.6 Items Out Of Stock 
        If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 

         

        4.  DELIVERY TIME EXCEEDED

        If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

         

        5.  TRACKING NOTICATIONS

        Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

         

        6. PARCELS DAMAGE IN TRANSIT

          If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service. 

           

          7. DUITES & TAXES
            7.1 Sales Tax <En revisión CJ>
            Sales tax has already been applied to the price of the goods as displayed on the website. 
             
                   7.2 Import Duties & Taxes 
            Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Novum Education encourage you to be aware of these potential costs before placing an order with us. 
            If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Novum Education at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 
            Currently we are not shipping outside the US 

             

            8. CANCELLATIONS

              If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 

               

              9. INSURANCE
              9.1 Process for parcel damaged in-transit
              We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 
               
              9.2 Process for parcel lost in-transit 
              We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 

              STEAM Labs for Elementary School, Middle School, and High School students

              augmented reality

              Students learn how to develop Augmented Reality mobile apps using the C# programming language.

              artificial intelligence

              Students develop AI projects that simulate human cognitive processes and apply them to everyday situations.

              renewable energy

              Students acquire an understanding of scientific concepts about the production and application of renewable energies.

              internet of things

              Students are introduced to home automation technology through smart home scenarios.

              3D printing and design

              Students develop disruptive thinking, creativity, and spatial intelligence by challenging their abilities to perceive space and object proportion.

              educational robotics

              Students develop projects and processes that are a scale representation of real machines or living beings. They develop transversal competencies, such as problem-solving, collaboration, and project management.

              manufacturing

              Students are introduced to industrial electric tools in a safe environment. They will develop design skills, creativity, motor skills, and spatial intelligence.

              electronics

              Students design, assemble, and program electronic circuits from different components, programable cards, and boards.

              digital experimentation

              Students will observe and have hands-on experiences as they discover basic science (physics, chemistry, and biology) principles and phenomena.

              STEAM Stations for Elementary School, Middle School, and High School students

              home automation

              Students will explore home automation technologies as they program stations for smart homes. This station is composed of Electronics, IoT, and AI projects, as well as cross-curricular applications.

              autonomous vehicles

              Students will assemble and program autonomous vehicles. Robotics and Electronics are applied to control the vehicle, and the chassis and bodywork are created with 3D printing.

              smart factory

              Students will simulate a manufacturing cell as they program and control collaborative robots (or cobots). This station includes projects related to Robotics, AI, and IoT, as well as cross-curricular applications.

              maker

              Students will design, prototype, and create products as they leverage technologies such as 3D printing, laser engraving, CNC, and manual machining.

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